Frequently Asked Questions

Everything you need to know about your equestrian and fashion orders.

What is the standard shipping timeframe for my order?

Most orders are processed within 24-48 hours. Depending on your location, standard ground shipping typically takes 3 to 7 business days to arrive.

What is your return policy for apparel and footwear?

We offer a 30-day return policy for most items. Products must be in new, unwashed, and unused condition with all original tags and packaging intact.

How do I determine the correct size for riding boots and apparel?

Each product page features a detailed size chart. We recommend measuring yourself according to our guide to ensure the best fit for your riding gear.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at the checkout stage.

Can I track my package once it has shipped?

Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal.